I recently let a property through Austin & Wyatt. I found the service to be excellent. I dealt with Nathan and he couldnt have been helpful. Very punctual and accommodating when it came to viewing the property. Would definitely recommend...thanks Nathan!
I cannot warn you enough of how bad the service at this business is. Please please please do not use this letting agents. Me and my flatmates have experienced countless problems with our house and even after reporting them for the second time now, havent been fixed. Radiators not working in the winter months is quite serious and Austin Wyatt simply do not care. Not to mention other broken items such as the dishwasher, outside drain, wardrobe door and poorly kept garden. Please do not be fooled by the pictures on their website and do not at all costs use this agency.I know the response will be to talk to a countrywide email address but this is simply Austin Wyatt passing the blame elsewhere and a further example of how poor they are at sorting problems with their clients.
We have been very pleased with the excellent service provided by the rental section of Austin Wyatt led by Katherine Lailey, Branch Manager. Ms Lailey and her team are knowledgeable and are always courteous and helpful. Under Ms Lailey's leadership we have noticed a significant improvement in reliability of service and administrative management and she has personally gone to lengths to assist us.
We instructed Austin Wyett to sell my partner's house in the Summer and things started well with a good advert and lots of viewings. After a few weeks though contact stopped and we were finally told in September that Alan, the person who had come to see us, has left.We had no contact from the office and when we called no-one could tell us what was going on. We have now signed up with another estate agent and sold within a week.
We opted to sell our property using Austin & Wyatt's "flexi-service" as we were very impressed with the marketing they offered & their local knowledge compared to other online estate agents.After three weeks however we found out there were some issues with our house that were preventing us from agreeing a sale, luckily we were able to upgrade to their full service though without losing any money (which I believe we would have if we had instructed Purple Bricks). From this point on the team offered a personal service & excellent advice to ensure that we agreed a sale & exchanged contracts quicker than expected.
Austin & Wyatt is a UK Real Estate Agency based in Southampton, South East England. Austin & Wyatt is located at 26 London Rd, Southampton SO15 2SE, UK.
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