So I came here to trade in my Vauxhall Corsa after it constantly breaking and receiving poor customer service from the dealership I was using. Initially I thought the customer service was good, I sat down, was given prices and ordered the car. I was told a week before I'd receive the finance documents and my car registration for insurance purposes.I allowed a few days extra for them to send me the documents and didn't receive anything until the day before, this was after I'd called at least 10 times to speak to someone, every time being told I'd get a call back ( eventually I got through to someone the day before ).I've now had my car nearly 2 weeks, can't fault the car itself. But I will be going to VW in Poole in the future as I've heard nothing but good comments regarding their customer service. The main thing that has driven me to leave this review is that when I handed my Vauxhall back on the 29th January, I was told to cancel my direct debit and they would settle the outstanding balance promptly. 11 days on and it still has not been settled, now giving a negative impact to my credit score.I have called 8 times this week to try and establish why this settlement hasn't been sorted and every time told someone will call me back..... still no call back. I phoned first thing this morning and expressed my concerns and disappointment to the receptionist who said she would make sure to get someone to call me back asap. Their dealership is due to close in 25 minutes and guess what, no call back.I've read a lot of the reviews and Peter Cooper seem to be very good at apologising and saying they would like to turn people's negative experiences into a positive one.... How about you just give good customer service all the time and stop apologising. The only reason I've given 2 stars and not 1 is because the car itself is fantastic. Just a shame VW allow Peter Cooper to sell their product.
Took car for service, very happy with nice clean car ,staff looked after me very well
Good service, friendly staff members, good prices as well (and I did ask around a bit). I like that I can drop off the car early morning and put the keys in a drop off box so I can get to work. And they might throw in freebees. This time they washed and vacuum cleaned the car. Definitely recommend.
Thank you for a lovely evening at the Mayflower seeing Wicked. Really good seats and delicious ice cream!! I look forward to the next event?
I used this dealership for the first time recently for a service and I would recommend it. I was greeted by name upon arrival at the car park entrance and directed to a free parking space. The service department reception was bustling at 8.15 but there were several staff booking cars in so it only took 5 minutes to process and I accompanied the chap while he filmed the exterior of the car as a record of current condition (though no damage on my pride and joy, touch wood). I was telephoned mid-day with an update and again at 2.30 to say the car was washed and ready for collection. All was ready when I arrived an hour later and I had a courtesy call the following day to check that I was happy with the service. Will definitely be using Peter Cooper Hedge End for next year's service.
Peter Cooper Volkswagen is a UK Car Dealer based in Southampton, South East England. Peter Cooper Volkswagen is located at 3 Flanders Rd, Hedge End, Southampton SO30 2LG, UK.
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