Dropped off the car 10 mins before due. 3 days later credit card charged an extra day as they claimed we dropped it off a day late. Called customer service who were great and refunded straight away. Be warned though if Jermaine is on the desk when you drop your car off get a receipt as he lies.
Same than the others ... I called the day before to be sure everything was OK. When I poped up at their building, impossible to get the car, they had only 1 left, which didn't match the requirements. No proposal to upgrade without extra fees, even if that was their mistake. They even don't care about such a lack of professionalism. Rubbish, I'll rent elsewhere now.
Despite having booked a car well in advance they had no cars and no idea what to do about it.The manager ran off never to be seen again.All a bit embarrassing.
Tried to charge for damage on the car for an inch long scuff of mud on the bumper. If you use them check every inch of your car before you take it out.
Returned the car full tank with 2 original refueling receipts as proof together with the keys, was told everything is ok and free to go. However, later discovered that card was charged extra 80. Enquired 4 times regarding this matter but was told various reasons (wrong car recorded, wrongly charged, car not returned). In the end they showed an invoice with a completely different rental charge and extra refueling charges.
Hertz - Southampton International Airport is a UK Car Rental based in Southampton, South East England. Hertz - Southampton International Airport is located at Southampton Airport Southampton Mail Centre, Southampton SO18 2NL, UK.
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