Great car, good service but the only downside was that the satnav in the car took us down a bus lane. My partners credit card was on the system and Thrifty charged an administrative fee, but without any warning or at least telling us that it was going to happen. We had no idea until WE had to ask about it which I view as quite poor customer service - we would have happily paid it, and have since paid the penalty in full. However, it would have been nice for someone in the team to tell us it was happening rather than charging us and having us have to contact them.
My wife received a phone call at 8am this morning, on drop off day whilst I was getting the kids ready for school so was unable to take the call. I phoned back at 9-30am to provide the details they requested and they said they had cancelled the contract & that I would no longer be supplied with a courtesy car. Apparently this was because I had refused to supply bank details, despite the fact I personally did not speak to anyone. Absolutely disgusting. When I queried this the supervisor 'Robbie' was arrogant, rude and could not justify his actions whatsoever, simply refusing to answer my questions and eventually hung up on me. No help, no advice, just a repeated "Contact your insurance company" The worst customer service I have ever experienced.
Fast service great staff car was clean and when returned it very fast process
Very nice staff always kind, they take very good care of good customers.I got a couple of nice upgrades, they did not have the cheap car I asked for so they did not hesitate in giving me a BMW, Mercedes and Golf GTI. Great customer service. Once they spotted a scratch in the front bumper. I did not make it, probably somebody parking but I was totally fine paying for it. The manager finally said it was fine, no problem. That was very cool.Not a single complain. I will rent with them even if there are cheaper options.
Fast, efficient processing of my online car rental reservation at Floating Bridge Road Southampton - was on the road in very acceptable time. Especially as two Cunard ships had just docked. Great work Christopher and DC and love the MB A180.
Thrifty Car and Van Rental Southampton is a UK Car Rental based in Southampton, South East England. Thrifty Car and Van Rental Southampton is located at Floating Bridge Rd, Southampton SO14 3FL, UK.
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